Month: October 2022
As an owner of an e-commerce business, you must be analyzing your website visitor data regularly. Have you ever wondered why the conversion rates are low? Out of the thousands of people visiting your website, why do only a few complete the purchase process? Why do a majority of them abandon the shopping cart midway?
The answer is simple. While browsing your e-commerce website, visitors are looking for credible information that convinces them about the benefits and value of purchasing your product or service. With the short attention spans and limited time that net-users have, they just move away if they do not find what they are looking for. Of course, you cannot provide all the information at one go, and the visitors might have specific queries for which they need answers to.
Convert them when they are interested. Visitors come to your e-commerce website when they want more information about your services, when they want to compare your services with those of your competitors, or when they want to make a purchase. Whatever be the reason, the key is that they seek INFORMATION. By proactively offering the right information in the right manner, you can see positive change in the conversion rates.
The Solution: 24×7 Virtual Customer Support
How would you like if you visit an e-commerce website, and you get all the support you need, in a friendly manner through representatives of that company? Would it not impress you if you have the option of contacting them through any channel, be it live chat, telephone, or email, and getting complete support while you make your decision of whether to make a purchase or not even in the wee hours of the night?
You can also offer the same superior level of support to your e-commerce website visitors through 24×7 Virtual Customer Support. You do not need to have a complete support team in-house, as it might prove costly and tedious. You can outsource your customer support process and get all the benefits with investment within your budget.
You can hire the services of a suitable partner that can offer all types of support from a single front, with people who understand your product or service and hold-hands with your prospects while they visit your website and make a purchase.
By offering complete ONLINE CHAT SUPPORT, PHONE SUPPORT, EMAIL SUPPORT, and assisting during the purchase process through LIVE ORDER TAKING, you can make your prospects feel comfortable while they select your company for their needs.
Interacting with a responsive live person is always better than automated replies. Studies have shown that cross-sell and up-sell rates, and shopping cart amounts increase if visitors can interact with the representatives of the company while they visit their website.
With professional 24×7 customer support you can get the edge your competitors are struggling for and ensure that all genuine visitors get the attention and the service they deserve.
E-Commerce is the buying and selling of goods and services over the electronic medium like Internet. This is not just all but it has involved so many other major tasks like supply chain management, electronic fund transfer, Internet marketing etc. Having an e commerce web site is not enough these days, but a good, comfortable and amazingly functional website is required. It should appeal to the potential customers only then they would come to the website and make purchases. If even once you fail to provide them good user experience, you will lose the business. As there are hundred of websites available on Internet. There are plenty of choices available to the customers to select the best suitable for themselves. Following are few tips so that you can make your e commerce website a success:
Let the users to explore and do not ask for registration first: Asking the readers to register first and then providing them with the facility of adding items in their cart is probably the major step where you can lose your customers. Allow the readers to explore all the information which he wants to have. Like by adding items, he might be checking the total amount or the transportation fee etc.
Informing the readers where they are: There should be proper headings, sub headings so that if the readers is exploring in the store in more than one sub level of navigation, he can easily come back to his previous position through some kinds of indication like (Home> one category> another category> product etc. )
Do not show unnecessary details unless asked: Simple things are always easy to perceive in the human mind where as we confuse ourselves and even others by giving out unnecessary long details about the product So, the tip is to keep the short basic information about the product as the standard feature of the product and there should always be an option for “looking into more details” if users want to go into.
Give the best visual experience of the product to the readers: The Audio visual aids work many times more than the simple text about the product. Since the readers are not able to touch the product or experience its functionality. So, keeping this in mind provide them with the best of images or any video (if required) so that the readers can have a prior idea about the product before he actually makes a purchase. The images shown should be of high quality and the videos should be clear and audible.
Search options and refinement benefits: When the search has been performed, keep the search bar in front having query in it with the search results so that users can modify their query. Also give your readers the advanced options like to select prices, colors, models etc. facilitating them to make a purchase on the spot.
Customer support: The customers buying online need instant support. The provision of live chat support on every page is a great help that you can provide them with.
Use a prior tested software: You have to check the functionality at every level like browsing, payment options, cart functions etc. so as to give your customers an enjoyable and comfortable experience.
All the very successful e commerce websites like eBay, Amazon.com, are not by chance, but they have provided their users with all the options that makes the shopping experience just superb.!!!
Magento is an open-source ecommerce web application created by Varien which was later re-christened as Magento Inc. It was launched on March 31st 2008 and it is built on the components of Zend Framework. Magento is available under the Open Software License version 3.0. The Magento Enterprise Edition (paid edition) which is aimed at larger companies was launched on 15th April 2009; this version provides a service agreement with Varien.
Those involved in eCommerce need an affordable, flexible design option when putting up their online stores. Magento was designed to meet this need. This open-source eCommerce solution is offered for free download and allows users to design, set up, and run their own eCommerce stores with great flexibility. Magento supports installation of modules through a web-based interface accessible through the administration area of a Magento installation. Modules are hosted on the Magento eCommerce website as a PEAR server. Magento formerly worked with osCommerce. They originally planned to fork osCommerce but later decided to rewrite it as Magento. Magento officially started development in early 2007. Seven months later on August 31, 2007, the first public beta version was released. On May 30, 2010 Magento mobile was released, it allows store owners to create native mobile storefront apps.
Magento uses PHP as a web server scripting language and the MySQL Database. The data model is based on the Entity-attribute-value model that stores data objects in tree structures, thus allowing a change to a data structure without changing the definition of the database. Any community member can upload a module through the website and is made available once confirmed by a member of the Magento team. Modules are installed by entering a module key, available on the module page, into the web based interface.
There are three categories of modules hosted on Magento Connect:
1. Core Modules
2. Community Modules
3. Commercial Modules
Core and Community modules can be installed from the administration area. Commercial module pages provide price information and a link to an external website. There are no limits to creativity with Magento. Magento is easy to install and at the same time easy to use. Magento is used in many websites and online stores and has been a one of the most used ecommerce web application since its release.