Author: blogger
E-Commerce is the buying and selling of goods and services over the electronic medium like Internet. This is not just all but it has involved so many other major tasks like supply chain management, electronic fund transfer, Internet marketing etc. Having an e commerce web site is not enough these days, but a good, comfortable and amazingly functional website is required. It should appeal to the potential customers only then they would come to the website and make purchases. If even once you fail to provide them good user experience, you will lose the business. As there are hundred of websites available on Internet. There are plenty of choices available to the customers to select the best suitable for themselves. Following are few tips so that you can make your e commerce website a success:
Let the users to explore and do not ask for registration first: Asking the readers to register first and then providing them with the facility of adding items in their cart is probably the major step where you can lose your customers. Allow the readers to explore all the information which he wants to have. Like by adding items, he might be checking the total amount or the transportation fee etc.
Informing the readers where they are: There should be proper headings, sub headings so that if the readers is exploring in the store in more than one sub level of navigation, he can easily come back to his previous position through some kinds of indication like (Home> one category> another category> product etc. )
Do not show unnecessary details unless asked: Simple things are always easy to perceive in the human mind where as we confuse ourselves and even others by giving out unnecessary long details about the product So, the tip is to keep the short basic information about the product as the standard feature of the product and there should always be an option for “looking into more details” if users want to go into.
Give the best visual experience of the product to the readers: The Audio visual aids work many times more than the simple text about the product. Since the readers are not able to touch the product or experience its functionality. So, keeping this in mind provide them with the best of images or any video (if required) so that the readers can have a prior idea about the product before he actually makes a purchase. The images shown should be of high quality and the videos should be clear and audible.
Search options and refinement benefits: When the search has been performed, keep the search bar in front having query in it with the search results so that users can modify their query. Also give your readers the advanced options like to select prices, colors, models etc. facilitating them to make a purchase on the spot.
Customer support: The customers buying online need instant support. The provision of live chat support on every page is a great help that you can provide them with.
Use a prior tested software: You have to check the functionality at every level like browsing, payment options, cart functions etc. so as to give your customers an enjoyable and comfortable experience.
All the very successful e commerce websites like eBay, Amazon.com, are not by chance, but they have provided their users with all the options that makes the shopping experience just superb.!!!
Magento is an open-source ecommerce web application created by Varien which was later re-christened as Magento Inc. It was launched on March 31st 2008 and it is built on the components of Zend Framework. Magento is available under the Open Software License version 3.0. The Magento Enterprise Edition (paid edition) which is aimed at larger companies was launched on 15th April 2009; this version provides a service agreement with Varien.
Those involved in eCommerce need an affordable, flexible design option when putting up their online stores. Magento was designed to meet this need. This open-source eCommerce solution is offered for free download and allows users to design, set up, and run their own eCommerce stores with great flexibility. Magento supports installation of modules through a web-based interface accessible through the administration area of a Magento installation. Modules are hosted on the Magento eCommerce website as a PEAR server. Magento formerly worked with osCommerce. They originally planned to fork osCommerce but later decided to rewrite it as Magento. Magento officially started development in early 2007. Seven months later on August 31, 2007, the first public beta version was released. On May 30, 2010 Magento mobile was released, it allows store owners to create native mobile storefront apps.
Magento uses PHP as a web server scripting language and the MySQL Database. The data model is based on the Entity-attribute-value model that stores data objects in tree structures, thus allowing a change to a data structure without changing the definition of the database. Any community member can upload a module through the website and is made available once confirmed by a member of the Magento team. Modules are installed by entering a module key, available on the module page, into the web based interface.
There are three categories of modules hosted on Magento Connect:
1. Core Modules
2. Community Modules
3. Commercial Modules
Core and Community modules can be installed from the administration area. Commercial module pages provide price information and a link to an external website. There are no limits to creativity with Magento. Magento is easy to install and at the same time easy to use. Magento is used in many websites and online stores and has been a one of the most used ecommerce web application since its release.
Ecommerce has been a major player in the retail market place for more than a decade now. Initially invented in 1979 by Michael Aldridge, a British entrepreneur, the trend only exploded with the widespread popularity of the internet. Industry statistics this year estimate that 44% of consumers will shop online for holiday gifts this year, and as the market share is ever increasing, a number of companies continue to turn to the world of online shopping almost every day. For most companies looking into this type of website, however, there are a number of different concerns that must be addressed before you can ever begin to build a site that attracts customers and promotes sales.
Industries where Ecommerce May be Useful
Before a company ever starts down the path toward online sales, it may be helpful to take a look at which industries get the most out of the process. The answer is a pretty simple one – almost any industry. Take the city of London, for example. Long a mecca of shopping for people around the world, you couldn’t visit this city’s unique shops without actually visiting the UK. With the popularity of ecommerce, however, everything from famed department stores like Harrods to much smaller venues like Honest Jon’s are finding real success in the online marketplace. Whether you market auto parts to do-it-yourselfers or used books, you’re likely to find a home in the world of ecommerce.
The Site Design
Designing your site is key to the process of online shopping. That, however, is the case with any online venture. Customers must be able to find exactly what they’re looking for. Wandering around the forlorn virtual aisles of your e-store will do little but make them abandon their shopping cart and visit a competitor, leaving you without the online sale that is so essential to your bottom line. Here are just a few of the most important tips necessary to help your customers find the product they want:
Keep the Number of Clicks Required to a Minimum: If your customer has to click eight times to buy a single used book, you have a real problem on your hands. Perhaps one click is the search through the various categories. The next click leads them to a category description. From there, perhaps they have to click on a sub category. The process can get endless and frustrating. The rule of thumb is that more than four clicks to the point where they must provide their personal information is unnecessary and can cause a poor buy rate.
Add to Cart or Buy Buttons Must Be Obvious: It’s the first rule of any website design. Your customers have to understand what they are supposed to do, and nowhere is this more true than in an online shopping experience. Your customers should never have to scroll below the fold to find the right button to push to purchase their item from you.
Show the Price: This one may seem like an obvious marker, but many online retailers require more than one click before the potential buyer can look at the price of any given item. If you don’t show them what the item costs immediately, you risk losing them right away.
With mobile commerce becoming advanced each day, retailers are becoming eager to branch out into the mobile web scenario. To make their products and services more reachable, new mobile commerce platforms need to be developed. There are numerous players in the market who provide platforms like Magneto, ATG, Marketlive, Escalate Retail, and Demandware. Platforms are being offered within the app through the mobile web combining browser detection and CSS, through services that allow mobile app usage, and through partnerships with third parties.
However, there are some factors that need to be kept in mind while retailers are looking to provide this mobile ecommerce solution:
Attention must be paid to the cost. Although the forum is expanding, the ROI will be significantly less due to lack of direct mobile transactions. M-commerce will surely be beneficial to the multichannel customer experience, but there is no parameter against which we can measure the benefits.
The management of the mobile site has to be integrated into the management tools and existing site merchandising. Adequate support must be available for content management, product content, category management, and order management.
Any mobile website needs to be maintained on a regular basis. The inventory, price, and production information must be up-to-date, but it also needs to include brand assets, product data, and assortment taxonomy. A constant synchronization needs to be maintained with the platform provider. Agencies and firms are cashing in on marketplace feeds or retailers affiliate to power the mobile websites but this has a drawback too. The feeds are often a part of the total assortment and may not have catalog management features.
The payment options must be made extremely easy. Users should be able to conduct transactions quickly using secure and PCI compliant webservices. That is why Apple has tasted success with their iPhone or iPod Touches.
The foundation of the operating systems of phones frequently undergoes changes with OS versions, new devices, and ecosystems. The management needs to be done pro-actively and the providers must help their customers to navigate easily.
Order management and customer care needs to be effectively coordinated. If this is not done, then the rate of customer satisfaction will start to drop and they will be roped in by the other players. Ideally, a constant and portable cart should be present that allows customers to shop via mobile and web and to be able to access via the other channel makes the entire procedure simple and easy for them. With the help of a consistent customer authentication capability, the multichannel effect of mobile commerce can be easily measured.
Mobile commerce platforms
have been developed and tested successfully but they still have a long way to go in terms of performance. Industry experts say that the current infrastructure of m-commerce platforms is not suitable to keep up with the demands that are increasing each day. A lot of evaluation and upgrading needs to be done immediately so that the implementation can be done in the proper way.
Looking to expand your customer base abroad? New clients await worldwide and with the internet and online services that come with it, it’s now easier than ever to connect with these foreign target audiences. Time to branch out your UK based business! The world can become your oyster with a bit of research and investment.
“Ready Made” Online Shops
You don’t necessarily have to invest a lot of money in developing an international ecommerce website. There are existing services or online “marketplaces” which users can sign up for. These are simple and effective ecommerce sites where transactions are managed by the marketplace operator, but products and their descriptions are provided by third party retailers: individuals like yourself.
Sites like Etsy, ASOS and Amazon are available for all to use for a small fee. You can personalise the look of your online shop with informative descriptions, logos and product imagery.
Making Your Shop Stand Out
There are various factors which can affect consumer trust in your shop and product offering. Two of these are visuals and copy so it’s absolutely vital to get these just right.
Make sure your images directly reflect the way the product looks in reality. Take photos from various angles in natural light without any interference from the flash and resulting reflections.
For added professionalism, ensure the background is always the same. If you can, enrol the help of a photographer.
Copy is a very powerful medium with which to attract customers. Shop owners often underestimate the importance of this so don’t make the same mistake.
Be descriptive but creative in your copywriting. Avoid excessive adjectives which lack coherent meaning. Highlight the features of each product.
Postage and Packaging
In the UK, you have the choice of using Royal Mail services or specialist parcel delivery companies such as Parcel Force and Parcel Monkey. Do some research on who does the best deals on worldwide parcel delivery. Some companies may be specialised in European deliveries while others will deliver further afield.
Instead of sending the item wrapped in bubblewrap and stuck into a generic parcel, do a little something more interesting to leave an impression on your customers.
At the very least print your logo on your packaging. If you can afford to, it’s also nice to give customers a little extra to say thanks for their custom. Personally signed thank you cards are a nice gesture and don’t cost a lot. Vintage postcards also work a treat, but pick something that goes well with the product.
Spreading the Word
Although you can expect some traffic to land on your page through users searching for specific products, if you’re looking to really get a name for yourself abroad, you’ll need to do some advertising and public relations.
Use social media to your advantage. This is free after all! Create shop profiles on popular social networks and actively engage with people, and give them reasons to buy from you. Competitions work well online. Give winners a special discount code to enter at checkout, for example.
For more ways of spreading the word, be it through social media or local media in the countries of interest, enlist the help of creative agencies specialising in a range of services from PR Scotland to advertising in China. Knowledge of search engine marketing would also be very beneficial.